Metrologic Stratos MS2x20 Series User's Guide download pdf (Page 61)

TROUBLESHOOTING

The following guide is for reference purposes only. Contact a Metrologic representative at 1-800-ID-METRO or

1-800-436-3876 to preserve the limited warranty terms.

Symptom Possible Cause(s) Solution

All Interfaces

No LEDs, beep or motor

spin.

No power is being

supplied to the scanner.

Check the transformer, outlet and the power strip. Make sure the

power cable is plugged into the scanner.

No LEDs, and no beep.

No power is being

supplied to the scanner.

The host system cannot supply enough current to power the MS2220

series scanner. Use the power supply included with the scanner.

During power up the

unit beeps 3 times.

A Non-volatile RAM

failure.

Contact a Metrologic service representative, if the unit will not hold the

configuration.

During power up the

unit razzes

continuously.

A RAM or ROM failure. Contact a Metrologic service representative, if the unit will not function.

During power up the

unit razzes once and

the blue LED flashes.

A VLD failure. Contact a Metrologic service representative.

During power up the

unit razzes twice and

both LEDs flash.

Scanner motor failure. Contact a Metrologic service representative.

There are

multiple scans upon

presentation of code.

The same symbol

timeout is set to short.

Adjust same symbol timeout for a longer time.

The beeper is disabled. Enable the beeper.

No volume is selected. Select a volume.

The unit powers up but

does not beep.

No tone is selected. Select a tone.

The unit is trying to

scan a particular

symbology that is not

enabled.

UPC/EAN and Code 128 are enabled by default. Verify that the type

of bar code being read has been selected.

The unit powers up but

does not scan and/or

beep.

The unit has been

configured for a

character length lock or

a minimum length and

the bar code being

scanned does not

satisfy the configured

criteria.

Verify that the bar code that is being scanned falls into the criteria.

Typical of Non-UPC/EAN codes. The scanner defaults to a minimum

of 4 character bar code.

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Metrologic Stratos MS2x20 Series User's Guide Page 61

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