Metrologic IS3480-00 User Manual download pdf (Page 106)

ScanVue5® Mini Kiosk

User Manual

M37574–01T

Industrial Electronic Engineers, Inc.

23-June-2008 RevT Page 97

Diagnostic Screens and Messages

Version 3.10 and later software has a built in diagnostic that will automatically attempt to

determine and resolve network connectivity problems when the unit is powered up. By

their very nature diagnostics are not completely fool proof, but they are powerful tools

and many times can pin point problems exactly or provide a strong clue to the actual

problem. The host must be able to ping the unit for the diagnostics to be meaningful.

Diagnostic screens have a bright red background, with text displayed in yellow on a blue

background. The first line of the display will indicate the type of connection being

attempted–Windows networking (SMB), FTP, or Quick File Exchange (QFX). The unit

will display, at most, one diagnostic screen between restarts. If you have multiple

problems they will show up one at a time.

The second line indicates the general class of error, Internal, Connect, or Transfer.

The third line will name the specific error, and if a file name is involved, it will be

displayed on the fourth line.

Internal Error

An Internal class error usually relates to a ScanVue5

device failure and should never

be seen. If the unit can be pinged it is working well enough to eliminate device failure as

a cause of not connecting.

Transfer Error

Transfer class errors indicate problems with transferring data over the network after a

connection has been established to the host. Again, the explanations provided are not

necessarily the only possibilities.

Data Transfer The unit is not able to send messages to the host even

though it has a valid connection. This can be caused by

broken server software or for some protocols, by firewalls

between the unit and host.

File Unavailable The requested file doesn’t exist or security makes it

unavailable. This diagnostic message may display even if

everything else is working. It indicates a failure to get the

.INI or the slideshow file. This message will display if the

files are available but one of the graphics is not. This is

generally a recoverable error. For the INI and slideshow

files, the unit will get them when they show up; graphic files

are bypassed.

No Attribute This indicates that the Windows server has the file, but

cannot provide its size or time stamp. This is a failure on

the host or server.

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Metrologic IS3480-00 User Manual Page 106